Blog

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Things to know before outsourcing: Small business and startups

05 Dec, 2019 Vicky Khati

“Outsource” Verb - /aʊtˈsɔːs/, obtain (goods or a service) by contract from an outside supplier. There are several factors because of which a company would consider outsourcing a part...

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Customer service: Reflective listening while dealing with an angry customer.

21 Nov, 2019 Vicky Khati

When your job is to handle customer inquiries daily, I’m sure you have faced some very disgruntled customers. You initiate a conversation, and you immediately think this is going to...

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What is Ticket Management System? What are the best Ticket Management Softwares in 2019?

14 Nov, 2019 Vicky Khati

Ticket Management System: The “ticket management system” is a software application that helps companies track and manage incoming customer service requests. In businesses that serve customers in large...

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Happy employees equals happy customers.

08 Nov, 2019 Vicky Khati

It is a fact that happy customers are the growth enhancers to your business.  They are the ones, because of whom your business will elevate towards success. Hence, it is...

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Bolster

How a skilled customer service team lowers customer churn rate?

07 Nov, 2019 Vicky Khati

“Customer churn” is referred to the state when a customer ceases their relationship with the company. Businesses usually treat a customer “Churned” when a certain period passes, and there is...

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Outsourcing: A growth enhancer to your business

07 Nov, 2019 Vicky Khati

As a start-up organization, it is tough to keep up with all the tasks associated with your business. Your time is of the essence as you will have to focus...

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Customer satisfaction: Score that reflects your ability to retain and acquire more customers.

28 Oct, 2019 Vicky Khati

Are your customers satisfied? Are you taking the necessary measures if your customers are not satisfied with your service? What is CSAT? Why CSAT plays a vital role in your...

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What are the key customer service practices to gain customer loyalty?

12 Aug, 2019 Vicky Khati

As the internet has become the favorite destination to consumers for their shopping requirements, e-commerce businesses have expanded on a huge scale and due to the addition of a vast number of e-commerce companies...

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Bolster

Everything you need to know about a B2B list

19 Jul, 2019 Sanju Stephen

What is a B2B List? A B2B list provides information about companies and their decision-makers. A good sales calling/emailing list of B2B companies is a must in getting those important...

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How to find and reach business leads?

19 Jul, 2019 Sanju Stephen

For any business to prosper, the foremost concern is to generate more sales of their products and services. But before this uphill task of selling more, there exists an even...

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